Our dedicated shipping and logistics teams work with shippers and buyers to facilitate pickups and deliveries directly to you. We work with our shipping partners to provide a seamless end to end experience for our customers. Delivery times are estimated and cannot be guaranteed. Currently we offer free shipping for continental U.S. and international shipping. Please note that delivery methods and times may vary based on your purchase, your location and the shipping service you select at checkout or post-purchase.
SHIPPING AND RETURN POLICIES
Shipping rates and taxes
Complimentary U.S. Shipping
AXS Art offers complimentary ground shipping on all orders delivered within the continental United States.
International & Non-Continental U.S. Shipping
Shipping charges for Alaska, Hawaii, U.S. territories, and international destinations are not included at checkout. Our Concierge team will provide a personalized shipping quote based on the artwork, destination, and delivery requirements.
All shipments are professionally packed, fully insured while in transit (subject to applicable terms and exclusions), and require an adult signature upon delivery.
Sales Tax
Florida sales tax applies to artwork delivered within the State of Florida or collected from any of our Florida locations, regardless of the artwork's final destination, unless a valid resale certificate is provided prior to purchase.
International Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These fees are the sole responsibility of the collector and are separate from the purchase price and shipping charges. They are typically collected by the carrier or local customs authority prior to delivery.
Collectors are responsible for ensuring that purchased artworks may be legally imported into their destination country. Certain countries may restrict the import of artworks containing regulated or exotic materials.
Tax Disclaimer
AXS Art and Avant Gallery do not provide tax or customs advice. We recommend consulting a qualified tax professional or customs advisor regarding your specific obligations.
Shipping times
Most in-stock original works ship within 7–10 business days.
Made-to-order prints require approximately 3–6 weeks for production, including printing and custom framing. Production time does not include shipping.
Once your order is complete, please allow:
- 5–8 business days for delivery within the continental United States.
- 14–21 business days for international deliveries.
Duties and taxes
Artworks shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the sole responsibility of the collector and are in addition to the purchase price and shipping fees. Depending on your destination, they may be collected by the carrier or local customs authority prior to delivery.
Collectors are responsible for ensuring that purchased artworks may be legally imported into their destination country. Import regulations vary by country and may restrict or prohibit the import of artworks containing certain materials.
AXS Art does not provide tax or customs advice. We recommend consulting your local customs office or a qualified tax advisor regarding any applicable duties, taxes, or import requirements.
Return policy
All Sales Are Final.
Inspecting Your Order
When your order arrives, retain all packaging and shipping documents for your records. Carefully check the item for any issues, discrepancies, or damages, and take detailed photos of the entire item and packaging displaying problematic areas.
Reporting Artwork Issues or Damage
In the unlikely event that your artwork arrives with signs of damage, please send an email requesting a return to our concierge service at: concierge@avantgallery.com within 2 business days of receiving the artwork
Note: Return order request should be accompanied of photos and appropriate documentation of the artwork and the packaging materials otherwise the return request won't be considered valid.
Once we review your return request, we will send you an email with further instructions.
For further inquiries or requests, please contact our Concierge service at concierge@avantgallery.com with any questions regarding the status of your return.
Changing an address on a shipment
Please contact our Concierge team at concierge@avantgallery.com to request an address change. Note that we may not be able to accommodate address changes once your order has been processed or shipped. Where changes are possible, additional shipping fees may apply.
Tracking an order
You will receive a shipping notification via email upon shipment of your order. Additional shipping updates may be provided by email.
Please contact our Concierge team at concierge@avantgallery.com with any questions regarding the status of your shipment.
Holding shipments (Requests for delay of delivery)
If you wish to delay the delivery of your shipment, please contact our Concierge team at concierge@avantgallery.com to determine whether the seller can accommodate your request. Storage fees may apply.